What Time Is Check-In / Check-Out?

Check-In: 4PM

Check-Out: 11AM

Check-In is very easy. You will receive the address and gate code via text/email prior to your arrival as well as your cottage's lockbox code. All you need to do is arrive to the property you rented at check-in time and make yourselves at home!

What Is The Cancellation Policy?

100% refund up to 30 days before arrival

50% refund up to 7 days before arrival

What Basic Supplies Do You Provide For Our Stay?

Our goal is to provide you with enough basic items to get you started for your stay:

Native shampoo, conditioner, & body wash
Toilet Paper
1 roll of paper towels
Kitchen Trashbags
Dish Detergent and Rags
All Purpose Cleaner
Firewood
Bathrobes
Pool Towels

What Linens Are Provided?

We provide all bedroom, bathroom & kitchen linens and towels!

Our beds are cleanly made with a sheet set, quilt, comforters and pillows.

Bathrooms are stocked with plenty of bath towels, hand towels and wash cloths.

Kitchen drying towels and cleaning rags are provided

What Does "Fully Stocked Kitchen" Mean?

All Basic Kitchen Items
Keurig Duo Coffee Maker
Griddle
Microwave
Dinnerware/Drinkware
Utensils/Flatware
Baking Pans/Sheets
Pots & Pans
Salt, Pepper, Cooking Oils & coffee (We are happy to stock your kitchen with a list you provide for an additional fee!)

What Type Of Coffee Maker Do You Provide?

Keurig Duo!

Makes single cups with K Cups or 12oz pot of coffee

Use K Cups or ground coffee

Do I Need To Bring Firewood Or Propane?

No! You do not need to bring any firewood or propane. All of our fireplaces/fire pits that use gas are connected to a large propane tank that we regularly refilled!

Do You Provide "Baby Items"?

Yes we do!

Pack N’ Play (bring your own fitted sheet)

High Chair

Baby gates are installed at every set of stairs at every property!

Are Pets Allowed?

We have (6) properties that are Pet Friendly with a non refundable $250 pet fee :

Coyote Cabin (3 Bedroom)

Loge Peak (5 Bedroom)

Elk Camp (3 Bedroom)

Judy Top Lodge (6 Bedroom)

Three Suite Retreat (3 Bedroom)

Ski View Lodge (6 Bedroom)

We enforce a strict NO-Pet Policy on our other cabins. We love animals but unfortunately they have caused too many issues to our homes and our guests in the past which is why we only have a few pet friendly rentals.

Do You Decorate For Christmas?

Yes! We decorate our homes the week following Thanksgiving until mid-January with:

Christmas Tree

Wreath

How Is The Drive Up To The Cabin?

Because you are renting a property in the mountains with great views, the drive up to the cabin may be windy but the roads are all well maintained by the city/county and have guardrails where appropriate.

We do recommend the use of a 4x4 vehicle in the colder months in case of ice/snow

Do You Offer Discounts?

We only offer discounts to our repeat/returning guests & to our military personnel. Please send us an email to host@cloud9cabins.com to let us know if you have stayed with us before of if you think you qualify for our military discount.

How Often Is The Hot Tub Cleaned?

Every Single Stay!

Our hot tubs are emptied, cleaned and refilled with clean water and bromine after every stay so they are fresh and clean for the next guests!

FAQs